COVID-19 UPDATE – We Are Still Shipping Orders
Published 3/20/20. Updated 3/26/20.
To Our Customers & Friends,
We are grateful and inspired to hear from so many of you how gardening brings you peace during this time of social distancing and uncertainty.
We would like to address a few potential questions about your native plant order and the well-being of Prairie Moon Nursery.
Like many of you are experiencing, our workday here at Prairie Moon has changed and continues to change daily. Let us first emphasize that the health and safety of our staff, families, and community is at the forefront of the decisions we are making in this unprecedented time. We are diligently following science-based recommendations and the guidance of public health officials. During the coronavirus pandemic, our goal is to continue operations to the fullest extent possible given the current circumstances. Some employees are working remotely. We don’t anticipate any disruption in answering your phone calls or emails during this time, but many of us live in rural locations with slow internet. As we navigate our new remote work applications, we ask for your patience. For our employees that are continuing to come out to the Nursery, we are practicing social distancing, adjusting work schedules to minimize contact across teams, and sanitizing our workspaces daily.
Now, to a few potential questions:
Are you still open during Minnesota’s “Stay-at-Home” order?
Yes. Prairie Moon will continue to operate as an essential agricultural business (Category 1114: Greenhouse, Nursery, and Floriculture Production). Orders can be placed online, over-the-phone, or through the mail.
I have an open order. Will it still be sent?
Yes. We expect to begin shipping plants on schedule this spring. Our bare root plants will ship, by order date, beginning mid-April. Potted plants will begin late-April based on both order date and plant readiness. We have been sending email reminders with shipping windows this winter; those shipping estimates remain accurate. If our plant shipping departments are compromised by illness or we foresee a delay in your order, we will reach out to you immediately.
I’m considering placing an order. Are there any changes I should be aware of?
No. As is normal for this time of year, some of our most popular plants are beginning to sell out. Our website has the most updated availability for seed, plants, and tools and we’re ready for your order.
My Earth Day, Arbor Day, school, park district, or community event has been cancelled. Can I return or cancel my order?
Yes. We understand these are unusual circumstances and we are making exceptions to our normal cancellation & return policy. Please contact us right away to let us know about your specific situation by calling 866-417-8156, or email firstname.lastname@example.org
I live near Prairie Moon and would like to pick up an order. Should I change my plans?
As a reminder, we are not a retail garden center; we are a mail-order nursery. To save shipping costs, local customers have been able to pick up orders in the past. At this time, we would prefer to ship your order to minimize the number of people coming to the Nursery. If you have already arranged a plant pick up, we will contact you.
I’ve signed up for one of your summer tours. Are they still on?
We feel it’s too early to make the call yet for our June, July, and August tours, but please visit our website for updates as the tours draw near. If you have already signed up for a tour, we will be in touch with any changes.
We are grateful for your ongoing support and
commitment to the environment.
We believe nature provides solace and peace even in the most
challenging times, and we hope you find
sanctuary in the outdoors this spring.