Cancellation, Return and Guarantee
Prairie Moon is committed to providing you the highest quality seed and plants. We want you to succeed in establishing natives! We guarantee species to be true to name and that plants and seeds arrive in good condition. If losses occur due to delay in delivery or unfavorable weather conditions in transit, contact us immediately.
We cannot guarantee successful growth after planting, but please let us know about any disappointments you experience; we may be able to help. In any case, liability is limited to the cost of seed or plants purchased. No other guarantee is expressed or implied. Prices are subject to change without notice.
Seed specifics: As with any new endeavor, there is a learning curve when starting wild-type plants from seed. We do our best to help customers understand what it takes to be successful with free resources including online how-to guides, educational brochures, and over-the-phone consulting. Seed germination pre-treatments are often needed for natives, and the growing conditions and maintenance thereafter can be complex. We cannot guarantee successful growth after planting, but please let us know about any disappointments you experience; we may be able to help.
Plant specifics: BARE ROOT PLANTS should be planted in the ground as soon as they are received, even if there is still chance of snow or frost. BARE ROOT PLANTS are dormant and meant to be planted during cold spring or fall conditions. If they cannot be planted immediately, store them in the refrigerator temporarily. Our guarantee does not cover any roots transplanted into pots or other containers, or those that were not installed promptly. We guarantee BARE ROOT PLANTS to emerge the first season. Spring-planted roots should emerge that Spring/Summer. (*The exception could be a spring-planted ephemeral; it may instead go dormant and emerge the following Spring.) Fall-planted roots should emerge the following Spring. Plants should look healthy and begin to thrive thereafter. Please contact us right away if you notice this is not your experience. After this successful emergence period, conditions beyond our control such as plant placement, weather, care given, critters, etc., are reasons we can no longer replace or refund. All claims for credit or replacements must be received within 60 days of said emergence period.
POTTED PLANTS should be planted in the ground soon after they are received. Our guarantee does not cover any plants transplanted into pots or other containers. We guarantee POTTED PLANTS establish after transplant. They should look healthy and begin to thrive thereafter. POTTED PLANTS transplanted in the fall should establish while temperatures are warm, and may begin to enter dormancy as the days get shorter and temperatures cool. After the initial establishment period, conditions beyond our control such as plant placement, weather, care given, critters, etc., are reasons we can no longer replace or refund. All claims for credit or replacements must be received within 60 days of receiving your order.
If we determine a replacement is needed, shipping the same item during the same season will be attempted first. If a refund is needed, we offer website credit excluding shipping fees. If replacement plants fail, we cannot issue further replacements, credits, or refunds.
Cancellations & Returns
For PLANT orders, please keep in mind, when your order is placed, your credit card is authorized but will not be charged until your order(s) ship. We are reserving plants for you in good faith. For customers with very large pre-orders, we may charge your credit card for 1/2 down payment.
- BARE ROOT PLANT orders: cancel by March 15th for SPRING orders and September 15th for FALL orders.
POTTED PLANT orders: cancel by April 15th for SPRING orders and August 15th for FALL orders.
A 25% cancellation fee will be charged on canceled orders after these dates.
- Shipped Plants and custom-designed Seed Mixes are non-returnable.
- A 25% restocking fee will be charged on seed that is returned within 30 days.
- After 30 days we cannot accept returned seed.
- Tool Shed items can be returned and credit will be given when the item is received back and determined to still be in new condition.
- Return shipping fees are your responsibility. Please send returns to:
Prairie Moon Nursery
32115 Prairie Lane
Winona, MN 55987