Cancellation, Return and Guarantee

Guarantee

Prairie Moon is committed to providing you the highest quality seed and plants. We want you to succeed in establishing natives! We guarantee species to be true to name and that plants and seeds arrive in good condition. If losses occur due to delay in delivery or unfavorable weather conditions in transit, contact us immediately.

We cannot guarantee successful growth after planting, but please let us know about any disappointments you experience; we may be able to help. In any case, liability is limited to the cost of seed or plants purchased. No other guarantee is expressed or implied. Prices are subject to change without notice.

Seed specifics:   As with any new endeavor, there is a learning curve when starting wild-type plants from seed. We do our best to help customers understand what it takes to be successful with free resources including online how-to guides, educational brochures, and over-the-phone consulting. Seed germination pre-treatments are often needed for natives, and the growing conditions and maintenance thereafter can be complex. We cannot guarantee successful growth after planting, but please let us know about any disappointments you experience; we may be able to help.

Plant specifics:   We guarantee BARE ROOT PLANTS to emerge the first season. Spring-planted roots should emerge that Spring/Summer. (*The exception could be a spring-planted ephemeral; it may instead go dormant and emerge the following Spring.)  Fall-planted roots should emerge the following Spring. Plants should look healthy and begin to thrive thereafter. Please contact us right away if you notice this is not your experience. After this successful emergence period, conditions beyond our control such as plant placement, weather, care given, critters, etc., are reasons why we can no longer replace or refund. All claims for credit or replacements must be received within 60 days of said emergence period.

We guarantee POTTED PLANTS establish after transplant. They should look healthy and begin to thrive thereafter. Please contact us right away if you notice this is not your experience. After this successful establishment period, conditions beyond our control such as plant placement, weather, care given, critters, etc., are reasons why we can no longer replace or refund. All claims for credit or replacements must be received within 60 days of receiving your order.

If a replacement is determined to be in order, shipping the same item, and same season will be attempted first.   If a refund is needed, we offer website credit, less shipping fees.

Cancellations & Returns

For PLANT orders, please keep in mind, we have only authorized your credit card and will not charge it until your order(s) ship. We are reserving plants for you in good faith.

  • BARE ROOT PLANT orders:  cancel by March 15th for SPRING orders and September 15th for FALL orders.
    POTTED PLANT orders (trays or 3-packs):  cancel by April 15th.
    A 25% cancellation fee will be charged on canceled orders after these dates.
  • Shipped Plants and custom-designed Seed Mixes are non-returnable.
  • A 25% restocking fee will be charged on seed that is returned within 30 days.
  • After 30 days we cannot accept returned seed.
  • Tool Shed items can be returned and credit will be given when the item is received back and determined to still be in new condition.
  • Return shipping fees are your responsibility. Please send returns to:
    Prairie Moon Nursery
    Attn: Returns
    32115 Prairie Lane
    Winona, MN 55987